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Be Kind To Your Tech Support Representative
As some of you may know, I work as a tech support rep. For what company/contract, I won't say, because I have to protect myself somehow.
I bring that up to say this: When you call tech support, remember who you're talking to.
He/She is not the person who controls how much you pay.
He/She does not directly receive his/her pay from your bill.
He/She has DEFINITELY talked to someone in a worse situation than you and had to give them worse news.
You are not special.
You are not unique.
Your problem will be fixed eventually.
What you may find, though, is that the kinder you are to your representative, the more they are willing to bend the rules to help you out.
And maybe...just maybe...bake you cookies.
Off to game.
I bring that up to say this: When you call tech support, remember who you're talking to.
He/She is not the person who controls how much you pay.
He/She does not directly receive his/her pay from your bill.
He/She has DEFINITELY talked to someone in a worse situation than you and had to give them worse news.
You are not special.
You are not unique.
Your problem will be fixed eventually.
What you may find, though, is that the kinder you are to your representative, the more they are willing to bend the rules to help you out.
And maybe...just maybe...bake you cookies.
Off to game.
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